Call the airport transfer office in Kansas City and go over the ride you want reserved

Phone, address and email

The phone is answered Monday to Thursday 7 a.m. to 6 p.m., Friday 7 a.m. to 9 p.m., Central time. Saturday and Sunday: the form only, and a weekend request is answered by email by 10 a.m. the next morning.

The request form takes requests 24/7. Requests that arrive while the phone is open get a written answer within two hours; the rest are answered by email by 10 a.m. the next morning, weekends included.

Within reach when you dial

During phone hours you can speak to a specialist about a ride before anything goes in writing. Ask which car suits your party (a sedan seats up to 3 passengers, an SUV up to 6), how long the car waits after a late landing, or whether a company can take a place missing from the list. A call is also the quick way to check availability in a crowded holiday week.

A first call can be short, because the request itself is all the office needs to start asking local car companies for a fare. None of the items below is required to begin, yet each one you have spares a follow-up message later. Keep them near the phone:

• The street address where the car should stop
• The date, and for a ride to MCI the pickup time you have in mind
• For a ride home, the flight number, so the company can follow the flight
• How many passengers and bags are coming
• Extras beyond the ride: a second stop, a child seat, a vehicle with a ramp or lift, a service animal
• An email address for the written fare and a mobile number for the driver on the day

Writing in place of a call

Outside phone hours, and whenever a call is awkward, write instead. Ride requests go to pickups@cetravelservices.com: give the place, the date, the direction and the size of your party, as you would on the phone. A second address, privacyrequests@cetravelservices.com, is kept for your personal details alone: asking for a copy of what the office holds about you, or for its deletion.

A request sent through the form or by email gets a written answer: first one car company's fare by email, then, once you accept it, that company's confirmation of the pickup. Each fare is a free quote, so you can withdraw the request before you say yes and nothing is owed. What it means to reserve airport rides to MCI through a Kansas City office, from the first message to the company's written confirmation, is laid out on a page of its own. The request page lets you book your airport ride to MCI with every step shown, and the form below asks for the same details.